Return & Exchange
Delivery Policy
Our standard delivery typically takes 5 to 7 days, though this duration may extend depending on the location and courier services.
Return & Exchange Policy
Red Tape offers an easy return/exchange policy. You can raise a request within 7 days of delivery if the product fails to meet your expectations.
● The product should be returned in the same condition as received, with the original packaging, invoice, and tags.
● Returns will only be accepted if the Tag-Loop is unbroken.
● Partial returns are accepted; you can request a return for one or all products in your order.
● For wrong, empty, used, or incomplete products, a complete unboxing video is mandatory for claim validation.
● Claims submitted without an unboxing video will not be eligible.
● Please note that shipping and COD charges are non-refundable for customer returns. Only the product value will be refunded.
Non-Returnable Items
The following items are non-returnable and non-exchangeable for hygiene and safety reasons:
● Hankies
● Socks
● Perfumes
● Combo gift box
● UG/Boxers
● Skin Care
How to Raise a Return/Exchange
Please be informed that the refund amount will be credited within 7–10 working days from the date of successful pickup.
Registered Customers
Log in → Order History → Select Order Item → Click “Return” → Fill in the required fields → Choose “Replacement / Refund”.
Guest Customers
Contact our customer support team via email at customercare@redtapeindia.com.
Once your request is accepted, we will pick up the item(s) from your location wherever feasible. A refund or replacement will be initiated only after we receive the product.
Replacement: Subject to stock availability. If unavailable, the amount will be refunded.
Customer Support
Email: customercare@redtapeindia.com
Phone: +91 7836850000
Available: Monday to Saturday, 09:30 A.M. to 05:00 P.M.
Product Claim Policy
Footwear
The following policy and procedures need to be followed for any claims received from our valued customers regarding our footwear range:
a) A 100% claim will be provided ONLY in the following circumstances: A manufacturing defect in the product within 1 month of purchase, along with a copy of the bill.
b) Products that are older than one month but under 45 days old have to be sent to the Corporate/Regional Office with a properly filled form and the original copy of the bill, after ensuring that the claimed defect is genuine, i.e., no external defect has been caused intentionally or unintentionally, especially due to rough usage, dog bites, silencer burns, use of a razor/blunt object, etc.
c) Approval will be provided by the concerned Head based on the genuineness of the claim, usage, and whether the product is unrepairable. The claim may vary from 50% to 100% of the product price.
d) All approvals will be provided via email, and accordingly, the Claim & STO will have to be made.
e) No claims will be entertained under any circumstances for products that are more than 45 days old.
f) Replacement requests will be processed subject to stock availability. In case the product is out of stock, a Gift Card of equivalent value will be issued based on the previous purchase. The Gift Card will be valid for one month.
g) Refunds are not provided for purchases made through third-party platforms or for used products. The issued Gift Card will be valid only on the Red Tape official website and cannot be redeemed in physical stores or on external platforms such as Myntra, Amazon, Flipkart, etc.
A. Warranty Claim Initiation
The customer must contact the Customer Care team via email to raise a warranty claim and obtain approval before dispatching the product.
B. Customer Responsibilities
- Packaging & Dispatch: The customer is responsible for securely packing and dispatching the product .
- Return Address: The product must be shipped to the appropriate return address as specified on the invoice.
- Product Risk & Responsibility: The customer is responsible for the product's safety during transit until it is received by the company.
- Dispatch Approval: A printed copy of the dispatch approval issued by the Customer Care team must be enclosed inside the package.
- Invoice Copy: A photocopy of the original purchase invoice must be included inside the package for warranty verification.
C. Company Responsibilities & Warranty Resolution
Upon receipt and verification of the returned product, the company will provide one of the following resolutions, subject to warranty eligibility and approval:
- Product Replacement: The defective product will be replaced with the same product, subject to availability.
- Gift Card Issuance: Alternatively, a gift card equivalent to the eligible product's purchase value will be issued.
Important Note
All warranty claims are subject to verification and approval by the Customer Care team. Customers must obtain dispatch authorization before returning any product and ensure that all required documents are enclosed in the package.
Apparel
The following policy and procedures need to be followed for any claims received from our valued customers regarding our garment range:
a) A 100% claim will be provided ONLY in the following circumstances: A manufacturing defect, such as shrinkage, colour fastness, or any other genuine manufacturing defect, in the product within 30 days from the date of purchase.
b) All products have to be dispatched with a properly filled form and the original copy of the bill, after ensuring that the defect is genuine and that the proper washing and ironing instructions have been followed.
c) All claim approvals will be provided only by the concerned Regional Head in coordination with the garments team based at the Corporate Office within 7 days.
d) All approvals will be provided via email, and accordingly, the Claim & STO will have to be made. Upon approval, any merchandise can be taken by the customer against the claimed product.
e) Replacement requests will be processed subject to stock availability. In case the product is out of stock, a Gift Card of equivalent value will be issued based on the previous purchase. The Gift Card will be valid for one month.
f) Refunds are not provided for purchases made through third-party platforms or for used products. The issued Gift Card will be valid only on the Red Tape official website and cannot be redeemed in physical stores or on external platforms such as Myntra, Amazon, Flipkart, etc.
A. Warranty Claim Initiation
The customer must contact the Customer Care team via email to raise a warranty claim and obtain approval before dispatching the product.
B. Customer Responsibilities
- Packaging & Dispatch: The customer is responsible for securely packing and dispatching the product to the designated return address.
- Return Address: The product must be shipped to the appropriate return address as specified on the invoice.
- Product Risk & Responsibility: The customer is responsible for the product's safety during transit until it is received by the company.
- Dispatch Approval: A printed copy of the dispatch approval issued by the Customer Care team must be enclosed inside the package.
- Invoice Copy: A photocopy of the original purchase invoice must be included inside the package for warranty verification.
C. Company Responsibilities & Warranty Resolution
Upon receipt and verification of the returned product, the company will provide one of the following resolutions, subject to warranty eligibility and approval:
- Product Replacement: The defective product will be replaced with the same product, subject to availability.
- Gift Card Issuance: Alternatively, a gift card equivalent to the eligible product's purchase value will be issued.
Important Note
All warranty claims are subject to verification and approval by the Customer Care team. Customers must obtain dispatch authorization before returning any product and ensure that all required documents are enclosed in the package.
Note: If the customer is unable to produce the bill, the decision of the Regional Head will be final and binding.