Delivery Policy

Our standard delivery typically takes 5 to 7 days, though this duration may extend depending on the location and courier services.

Return & Exchange Policy

Red Tape offers an easy return/exchange policy. You can raise a request within 7 days of delivery if the product fails to meet your expectations.

●     The product should be returned in the same condition as received, with the original packaging, invoice, and tags.

●     Returns will only be accepted if the Tag-Loop is unbroken.

 

 

●     Partial returns are accepted; you can request a return for one or all products in your order.

●     For wrong, empty, used, or incomplete products, a complete unboxing video is mandatory for claim validation.

●     Claims submitted without an unboxing video will not be eligible.

●     Please note that shipping and COD charges are non-refundable for customer returns. Only the product value will be refunded.

Non-Returnable Items

The following items are non-returnable and non-exchangeable for hygiene and safety reasons:

●     Hankies

●     Socks

●     Perfumes

●     Combo gift box

●     UG/Boxers

●     Skin Care

How to Raise a Return/Exchange

If a customer opts for an exchange but subsequently refuses or fails to accept the replacement shipment, no monetary refund will be issued. Instead, the applicable order value will be provided as a gift card.

Registered Customers

Log in → Order History → Select Order Item → Click “Return” → Fill in the required fields → Choose “Replacement / Refund”.

Guest Customers

Contact our customer support team via email at customercare@redtapeindia.com.

Once your request is accepted, we will pick up the item(s) from your location wherever feasible. A refund or replacement will be initiated only after we receive the product.

Replacement: Subject to stock availability. If unavailable, the amount will be refunded.

Customer Support

Email: customercare@redtapeindia.com

Phone: +91 7836850000

Available: Monday to Saturday, 09:30 A.M. to 05:00 P.M.

Product Claim Policy

Footwear

The following policy and procedures need to be followed for any claims received from our valued customers regarding our footwear range:

a) A 100% claim will be provided ONLY in the following circumstances: A manufacturing defect in the product within 1 month of purchase, along with a copy of the bill.

b) Products that are older than one month but under 45 days old have to be sent to the Corporate/Regional Office with a properly filled form and the original copy of the bill, after ensuring that the claimed defect is genuine, i.e., no external defect has been caused intentionally or unintentionally, especially due to rough usage, dog bites, silencer burns, use of a razor/blunt object, etc.

c) Approval will be provided by the concerned Head based on the genuineness of the claim, usage, and whether the product is unrepairable. The claim may vary from 50% to 100% of the product price.

d) All approvals will be provided via email, and accordingly, the Claim & STO will have to be made.

e) No claims will be entertained under any circumstances for products that are more than 45 days old.

f) Replacement requests will be processed subject to stock availability. In case the product is out of stock, a Gift Card of equivalent value will be issued based on the previous purchase. The Gift Card will be valid for one month.

g) Refunds are not provided for purchases made through third-party platforms or for used products. The issued Gift Card will be valid only on the Red Tape official website and cannot be redeemed in physical stores or on external platforms such as Myntra, Amazon, Flipkart, etc.

Apparel

The following policy and procedures need to be followed for any claims received from our valued customers regarding our garment range:

a) A 100% claim will be provided ONLY in the following circumstances: A manufacturing defect, such as shrinkage, colour fastness, or any other genuine manufacturing defect, in the product within 30 days from the date of purchase.

b) All products have to be dispatched with a properly filled form and the original copy of the bill, after ensuring that the defect is genuine and that the proper washing and ironing instructions have been followed.

c) All claim approvals will be provided only by the concerned Regional Head in coordination with the garments team based at the Corporate Office within 7 days.

d) All approvals will be provided via email, and accordingly, the Claim & STO will have to be made. Upon approval, any merchandise can be taken by the customer against the claimed product.

e) Replacement requests will be processed subject to stock availability. In case the product is out of stock, a Gift Card of equivalent value will be issued based on the previous purchase. The Gift Card will be valid for one month.

f) Refunds are not provided for purchases made through third-party platforms or for used products. The issued Gift Card will be valid only on the Red Tape official website and cannot be redeemed in physical stores or on external platforms such as Myntra, Amazon, Flipkart, etc.

Note: If the customer is unable to produce the bill, the decision of the Regional Head will be final and binding.