Privacy Policy

Who are we?

Red Tape is a well-known Brand of Footwear and Clothing for Men, Women and Kids. It provides International
Styles and World-Class Quality through Shoes, Apparels and Accessories for all age groups. Its footprint spans
across 37 Countries over 6 Continents. It owns a Portfolio of Well-Recognized Brands: Its Growth over the years
is a Function of Operating responsibly. Environment-friendly practices have been integrated into our operations to
reduce Waste, Optimize Resources and Minimize the negative impact on the planet.

To whom does this privacy statement apply?

This privacy statement applies to our website visitors who may visit our website to enquire about the services /
products that we offer, make enquiries, and subsequently place orders through this website. This privacy statement
complies with the extant Indian IT Act 2000 and the IT Rules 2011

III. What personal information do we collect, from whom and why? 

Personal information collected From whom? Why is this collected?
Name, email address, telephonenumber, address including shippingaddress, city, pincode, password Online visitors who register themselves through our website For identification of the purchaser and further dispatch of the products that are ordered online through our website
Gender From customer In order to address the clients appropriately
Billing address From customer To transact with the customer
Credit card information (the data is stored with the payment gateway From customer To receive payments
Mobile numbers Our prospects & customers who register their mobile numbers with us. To inform our prospects and customers about our new offerings and campaigns via SMS, RCS & WHATSAPP

Do we collect & process any sensitive personal data or information about you?

We do not collect or store your credit card information. When you choose to make a payment using your credit
card, you are redirected to a secure third-party payment gateway, https://secure.ccavenue.com/, to complete the
transaction.

Passwords submitted by users during registration or login on our website are stored in an encrypted format to
ensure data protection and security.

Who do we share your Personal Information with?

For the purpose of operating our business, we may transfer information between www.redtape.com & REDTAPE
LIMITED. and our preferred service providers who use that information only to conduct www.redtape.com &
REDTAPE LIMITED. business.

For example, they may handle www.redtape.com & REDTAPE LIMITED. credit card processing, shipping, data
management, email distribution, market research, information analysis, and promotions management.

We provide our preferred service providers with the information proportionate to their need to perform their services
and work with them to protect your personal information. We also contractually bind such service providers to stringent contractual provisions in accordance with the applicable law in force to maintain the privacy and security of
your personal information.

This website is operated, in whole or in part, from India. By using this Website, regardless of where you live in the
world, you consent to have your personal information transferred to and processed only within India and allow
www.redtape.com & REDTAPE LIMITED. to use and collect your personal information in accordance with this
Privacy statement.

With whom do we disclose your personal information 

We may also be required to disclose your personal information to law enforcement authorities In India & abroad (Redtape team to confirm if law enforcement requests outside India are entertained) under a valid court order for
investigations that lawfully permits such disclosures.

On a periodic basis, we will also disclose your personal information to our external third-party independent auditors,
who are required to audit our business practices and books of account as part of the statutory financial audits or any
other audits we may undergo from time to time.

How long do we retain your personal information?

Redtape team to clearly indicate what category of personal information is retained and for how long and how is this deleted securely post the expiry of the retention period (Refer the table below)

Category of personal information How long do we retain it Purpose
Demographic information (Name, age, gender) Perennially Transactional information may be required for statutory and legal purposes
Location information(Address, pincode) Perennially Transactional information may be required for statutory and legal purposes
Communication information (email address
Financial information (credit card)		 Perennially Transactional information may be required for statutory and legal purposes

How can you access, correct, modify, or delete your personal information that we have with us?

To modify or delete the information you have provided during registration, please login and update your profile. To
unsubscribe from an email, please follow the instructions in the email that you would receive once you click on the
“unsubscribe link “that you would see in each of our emails to you.

Be sure to include your first and last name and account email address in the “message” box.

To unsubscribe from SMS, MMS, or other mobile messaging, please follow the instructions in the messages you
receive.

Communications in Progress/Sales and Service Information Please note that even if you have unsubscribed from
any www.redtape.com & REDTAPE LIMITED communications due to production schedules, you may still continue
to receive communications that are already in production.

Also, if you request your registration information be deleted or if you unsubscribe from communications, we may only retain some minimal information about your sales transactions or service inquiries for future service requests,
defending our own legal interests in potential litigations and lawsuits. Such records will be retained based on the
retention period that we have defined for the respective records (refer section VII above)

How do we Protect and keep your personal information Secure?

At Red Tape, online safety and information security of our esteemed customers and prospects is extremely
important. We take reasonable technical and non-technical measures to maintain the confidentiality, integrity, and
availability of your personal information, thereby helping us preserve your privacy.

X. Grievance Redressal

For any grievances that you may have about our data privacy and / or queries that you may have about our web
privacy statement, please write to (customercare@redtapeindia.com or call to +91 7836850000). While writing to
our grievance officer, please mention your name and a clear explanation of your grievance/query for us to serve you
better within the stipulated timeline of 30 calendar days.

Our cookie policy and usage
We are not using Cookie in our website.