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Return & Replacement

Product not to your liking...
You can return any products within 7 days of your purchase that fail to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.
However, kindly note that the Return Packaging & Courier charges will have to be borne by the Customer himself, this will be applicable in cases of size-change request also.
Product Claim Policy
Footwear :
a) 100% claim is allowed if there is any manufacturing defect in the product within 1 month of purchase with the copy of the bill.
b) Product older than 1 month & under 3 months has to be sent to us with Original copy of bill, please ensure that the defect claimed is genuine i.e. no external defect has been caused intentionally or un-intentionally especially by
Rough usage, Dog bites, Silencer burns, Usage of Razor / Blunt object etc.
c) An approval will be provided by us based on the genuineness, usage & if unrepairable and may vary from 50 to 100% of the product price.
d) No Claims will be entertained under any circumstances of product more than 3 months older.

Apparel :
a) 100% claim is allowed if there is any manufacturing defect (like Shrinkage, Colour fastness & other genuine manufacturing defect) in the product within 1 month of purchase with the copy of the bill.
b) All the product has to be dispatched with Original copy of bill after ensuring that the defect is genuine & proper instructions of Washing & Ironing have been followed.
Please dispatch the products to our address:
MIRZA INTERNATIONAL LIMITED, C4, 37 Sector 59 Noida UP 201301.

Refunds:
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a Cheque (not a DD). Cheque will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.

This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.

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Call US : 011-40959538 10am - 5:30pm (Monday - Saturday)

 

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