Tap on “Order history” under your account section and then select the item or order you want to cancel.
In order to update the shipping details of an order please contact our customer care at customercare@redtapeindia.com and share your Order ID & new shipping address with our team. Our team will update the same and confirm you via email
No, product details cannot be modified once the order is placed. You can only cancel that order before it gets shipped. Order amount will get credited into your wallet and you can use that amount in order to place a new order.
You can create the exchange request by following the path: Order History > Order > Item and clicking on "Return" button. Fill all required fields and select "Replacement" option. Once you click on "Replacement" Option Your Return ID will get created and you will receive the confirmation on your registered email id
You can raise the refund request by following the path: Order History > Order > Item and click on Return button. Fill all required fields and select "Refund" money option. Once you click on "Refund" Option, your Return Id will get created and you will receive the confirmation on your registered email id
Your refund amount will be credited to your wallet. The refund process will be initiated once we received the product(s), please read the return and replacement policy carefully.
Kindly contact our customer care team. For online payment, the amount will be transferred to your bank account within 7 to 12 working days.If the payment mode is "Cash On Delivery", a refund will be made through NEFT or we will send you a Cheque (not a DD). Cheque will be sent only to the billing address of the customer.
The eligibility criteria for the redemption of reward points is that you have at least 500 points.
Click on "Register" after that fill up the details to create your RedTape account.
Login, if you already have an account. Go to "My Profile" and edit your details.
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