Tap on “Order history” under your account section and then select the item or order you want to cancel.
In order to update the shipping details of an order please contact our customer care at customercare@redtapeindia.com and share your Order ID & new shipping address with our team. Our team will update the same and confirm you via email
No, product details cannot be modified once the order is placed. You can only cancel that order before it gets shipped. Order amount will get credited into your wallet and you can use that amount in order to place a new order.
You can create the exchange request by following the path: Order History > Order > Item and clicking on "Return" button. Fill all required fields and select "Replacement" option. Once you click on "Replacement" Option Your Return ID will get created and you will receive the confirmation on your registered email id
You can raise the refund request by following the path: Order History > Order > Item and click on Return button. Fill all required fields and select "Refund" money option. Once you click on "Refund" Option, your Return Id will get created and you will receive the confirmation on your registered email id
Your refund amount will be credited to your wallet. The refund process will be initiated once we received the product(s), please read the return and replacement policy carefully.
Kindly contact our customer care team. For online payment, the amount will be transferred to your bank account within 7 to 12 working days.If the payment mode is "Cash On Delivery", a refund will be made through NEFT or we will send you a Cheque (not a DD). Cheque will be sent only to the billing address of the customer.
The eligibility criteria for the redemption of reward points is that you have at least 500 points.
Click on "Register" after that fill up the details to create your RedTape account.
Login, if you already have an account. Go to "My Profile" and edit your details.
Yes, we deliver anywhere in India.
We have tied up with some of the best known logistics companies like Ecom Express,DTDC to ensure quickest delivery anywhere in India.
A shipping charge of Rs. 100 will be applicable to all orders under Rs. 500 on bill value.
We will Deliver your order within maximum 7-10 working days & will make sure it reaches you as early as possible.
You can easily check your order status in your order history.
When your order gets shipped you will receive a message with the name of the Courier Partner along with the tracking ID.
An order can be delivered only to one address. You can place another order for shipping to a different address.
Kindly reach out to us within 48 hours of delivery failing which the claim will not be entertained. While we investigate, request you to please make note of the below pointers:-
Yes, orders can be shipped to a different address than the billing address. Before checkout, you can enter a new shipping address.
Sorry! You need a RedTape account to track your order under order history.
You can initiate a request within 7 days of your purchase that fails to meet your expectations. Product will not be accepted under following conditions:-
You can raise the refund request by following the path: Order History > Order > Item and click on Return button. Fill all required fields and select "Refund" money option. Once you click on "Refund" Option, your Return Id will get created and you will receive the confirmation on your registered email id
You can create the exchange request by following the path: Order History > Order > Item and clicking on "Return" button. Fill all required fields and select "Replacement" option. Once you click on "Replacement" Option Your Return ID will get created and you will receive the confirmation on your registered email id
The refund process will be initiated once we received the product(s)
Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address mentioned on the invoice.
For orders cancelled before shipping, refund will be credited to wallet immediately in case of prepaid order. If the order has been shipped, refund will be processed as soon as the courier service partner confirms the return of the item(s).
This may have happened, if we found the item you wish to return is used, damaged or original tags are missing. In this event ,the user shall not be eligible for a refund.
We request you to kindly wait for 7-12 working days.
You can now cancel an order when it is in pending status, as long as the cancel option is available. Any amount paid will be credited to your wallet.
Tap on “Order history” under your account section and then select the item or order you want to cancel.
Sorry, we can't process price adjustments at this time.
In order to update the shipping details of an order please contact our customer care at customercare@redtapeindia.com and share your Order ID & new shipping address with our team. Our team will update the same and confirm you via email
No,product details cannot be modified once the order is placed. You can only cancel that order before it gets shipped. Order amount will get credited into your wallet and you can use that amount in order to place a new order.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into your wallet .Which can be later transferred into your bank account.
We support the following payment options at RedTape:-
Please retry making the payment after ensuring that the information entered is accurate. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
You can view your reward points by following the path: My Account> View Reward Points
The eligibility criteria for the redemption of reward points is that you atleast have 500 points.
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